Frequently Asked Questions

What is Yext’s mission?

Our mission is to transform the enterprise with AI search.

How does Yext work?

The Yext Search Experience Cloud is a product suite that puts businesses in control of their official answers online.

Yext Knowledge Graph is the source of truth for the official answers about your business. It is your centralized hub to manage all the facts consumers seek about you – from locations, professional credentials, events, products, and everything in between. The customer journey starts with a question, and your Knowledge Graph has the answer.

Yext Answers is a revolutionary site search product that understands natural language and puts dynamic answers on your website, apps, and more — so your customers can find direct answers to all their questions about your brand. Increase conversions, decrease support costs, and unlock a new source of customer intelligence with Yext Answers.

Yext Pages helps you create consistent, fast-loading, properly marked-up landing pages for your business’s locations, professionals, or events to improve your presence across search, maps, and voice assistants.

Yext Listings puts you in control of the facts about your business across 150+ digital services globally. Our direct integrations enable you to manage all of the facts about your brand from one central source of truth, ensuring consumers find accurate information about your business — no matter where they search.

Yext Reviews allows your business to monitor and respond to reviews across the Knowledge Network. You can also use Yext to generate authentic reviews directly from your customers.

Yext Analytics allows your business to measure not only how well you rank in search, but how many of the facts that consumers see about your business that you truly control.

Yext App Directory lets you leverage pre-built integrations with applications like Zapier, HubSpot, Zendesk, Tableau, Domo, and more to extend the power of your Knowledge Graph to the systems and processes you use every day.

What is the Yext Search Experience Cloud?

The Yext Search Experience Cloud is our product suite that puts businesses in control of their facts online. By providing brand verified answers on their own websites — then across search engines, maps, apps, voice assistants and chatbots — the Yext Search Experience Cloud helps brands take back control of the customer journey.

How much does Yext cost?

To explore a pricing structure for your business, you can request a demo or call 212-994-3900.

How do I sign up for Yext?

Our products and services are tailored to your business. Contact us or request a demo today to get started!

What happens when you cancel Yext Listings subscription?

When you cancel your subscription, Yext no longer sends your brand data to the sites in our Listings network. Afterwards, your business information becomes subject to the normal data compilation process of each publisher, which may result in your data and content changing over time.

Yext does not hold your data hostage. Cancelling your Yext subscription does not overwrite the updates you have already made through Yext. We never send old data or attempt to revert listings. Beyond being a terrible business practice, doing this would jeopordize our relationship with publishers. Hurting a publisher's data quality also hurts their business.

How do I apply to be a partner?

To apply to be a Yext partner, visit yext.com/partners. Select the partner type that best fits your business, then click Apply.

How do I get a demo?

See firsthand how Yext can help you become answers-ready and meet your customers at the moment of intent. Schedule a demo today!

What is the price of Yext?

To explore a pricing structure for your business, you can request a demo or call 212-994-3900.

When was Yext founded?

Howard Lerman founded Yext in 2006.

What is Yext?

Yext is a hosted search-as-a-service platform that empowers businesses to build frictionless digital experiences wherever consumers look for answers.

How can I find out about ONWARD20?

ONWARD20 will be from November 16–18, 2020 at the New York Marriott Marquee.

You can learn more at the link below. Hope to see you there!

How can I get a demo of Answers?

Request a demo to see first hand how Yext Answers can help your site search experience!

How do I become a data partner?

The Yext App Directory Partner Program enables software providers to integrate with Yext to help mutual customers leverage their facts about their business across their solutions.

What is powerlistings?

Powerlistings is now Yext Listings. Yext Listings puts you in control of the facts about your business across 150+ digital services globally.

Where can I find Yext case studies?

Visit our Customer Showcase to learn about how brands across industries answer their customers' questions with the Yext Search Experience Cloud.

Is Yext worth the cost?

Every day customers ask questions about your brand. The Yext Search Experience puts businesses in control of their facts online. By providing official answers on their own websites — then across search engines, maps, apps, voice assistants and chatbots — Yext helps businesses answer those questions everywhere consumers search.

Is Yext SaaS?

Yes, Yext is a SaaS (Software as a Service) company that offers a modern, AI-powered Answers Platform.

How much does Yext cost?

The cost of Yext varies depending on a number of factors such as package type, business size, entity count, and more. To create a solution that fits your business goals, please contact us or request a demo.

Is YEXT worth the money?

Every day customers ask questions about your brand. The Yext Search Experience Cloud is our product suite that puts businesses in control of their facts online. By providing brand verified answers on their own websites — then across search engines, maps, apps, voice assistants and chatbots — Yext helps businesses answer those questions with brand verified answers.

How does Yext help with SEO?

Yext helps customers better execute their SEO strategy.

Yext Pages are built for search and speed. They are built to automatically have faster page loading times and the markup needed for search engines to understand content on a page. Both of these elements help pages become more discoverable in organic search because search engines are more likely to surface content when it includes these elements.

When did Yext go public?

Yext went public on April 13th, 2017.

What are Yext's SLAs?

For all questions regarding service level agreements (SLAs) or contracting in general, please consult your client success manager or a sales representative for details.

Is YEXT a startup?

Founded in 2006, Yext is no longer a startup. It is now a publicly traded and global company with more than 1,000 employees.

What facts about my business can I manage with Yext?

By serving accurate, consistent, official answers to consumer questions, Yext delivers authoritative information straight from the source — the business itself — no matter where or how customers are searching.

Our clients update millions of pieces of data in the Yext platform. What are they changing? Here’s just a sampling:

Address, phone number, and drop-off points of brick-and-mortar business locations
Hours of operation due to holidays or emergencies
Names, photos, credentials, locations, and office hours of professionals like doctors and insurance agents.
Menu items, descriptions, and prices
Product and service details
Event dates, descriptions, and times
Photos and videos
Frequently asked questions
Seasonal specials, limited-time offers and related content

This brand data changes as your business grows, services evolve, and as your customer expectations increase.

What countries is Yext available in?

Yext works with businesses of all sizes across the globe. Request a demo or contact us to learn about the availability of Yext in your country.

What is intent marketing?

Intent marketing is the practice of marketing a product or service based on a consumer’s intent to make a purchase decision, as demonstrated by their actions. It means marketing to individuals whose behavior dictates that they are more likely to take a certain action or make a certain purchase.

What is voice search?

Voice search refers to a using a voice command to search for information online. Voice search describes a spoken query for any type of information online, and it can be made via any interface that can understand human speech through natural language processing. This includes Google Assistant, Microsoft Cortana, Apple Siri, and Amazon Alexa, among others.

What are your partner programs?

Yext has four different partner types: Reseller partners, Alliance partners, App Directory partners, and Data partners.

Explore More FAQs